Terms of service
Last updated: September 8, 2026
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General
These Terms of Service apply to the use of the Savellor online store and to purchases made between customers and North Duo Oy through savellor.com.
Savellor is an online store brand operated by:
North Duo Oy
Business ID: 3568335-8
VAT ID: FI35683358
Rauvolantie 23
20760 Piispanristi
Finland
Email: support@savellor.com
Phone: +358 45 131 3757
North Duo Oy is the seller of the products offered through Savellor and is responsible for order processing, customer service, shipping, returns, refunds, and applicable product obligations.
The language of these Terms and contracts made through the United States version of the store is English.
By accessing the website or placing an order, you agree to these Terms. Nothing in these Terms limits any non-waivable rights available to you under applicable federal or state law.
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Eligibility and Use of the Store
You must provide accurate, current, and complete contact, billing, payment, and shipping information when placing an order.
You must be at least 18 years old or the age of majority in your state of residence to place an order. If you are under the applicable age of majority, you may use the store only with the involvement and permission of a parent or legal guardian.
You may not use the store for any unlawful or fraudulent purpose, interfere with the operation or security of the website, attempt to gain unauthorized access to any system, or infringe the rights of North Duo Oy or any third party.
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Products and Product Information
The main characteristics, dimensions, colors, prices, intended uses, and care instructions for each product are displayed on the applicable product page.
We make reasonable efforts to ensure that product descriptions, photographs, specifications, availability, and prices are accurate and current.
Colors and finishes may appear slightly different depending on lighting, photography, display settings, and the device used to view the store. Product measurements may also vary slightly within normal manufacturing tolerances.
We may correct typographical, pricing, inventory, or technical errors discovered before an order has been accepted. If an error affects an order after it has been placed, we will contact you and provide an appropriate option, which may include confirming the corrected information or canceling the affected item for a full refund.
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Prices, Taxes, and Shipping Charges
Prices displayed on the United States version of the store are in United States dollars unless otherwise stated.
Applicable sales taxes are calculated and displayed at checkout where required. The total amount payable will be shown before you submit the order.
Standard shipping to addresses in the United States is free unless a different charge is clearly displayed before purchase.
If optional expedited or upgraded shipping is available, its price will be displayed at checkout before the order is submitted.
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Orders and Contract Formation
By submitting an order, you offer to purchase the selected products under these Terms.
After an order is submitted, you will receive an order confirmation at the email address provided during checkout. A binding purchase contract is formed when payment or payment authorization has been accepted and North Duo Oy accepts the order.
We reserve the right to decline or cancel an order before shipment for legitimate reasons, including:
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the product being unavailable;
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an obvious pricing or product information error;
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suspected fraud or unauthorized payment;
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an inability to verify the information provided;
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shipping restrictions; or
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a violation of these Terms.
If we cancel an order after payment has been collected, the amount charged for the canceled order or item will be refunded to the original payment method.
Please review your order confirmation and contact us promptly at support@savellor.com if any information is incorrect.
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Payment
The payment methods currently available to you will be displayed at checkout. Availability may depend on your location, device, browser, order value, and the terms of the payment provider.
Payments are processed according to the terms and privacy practices of the selected payment service provider.
You represent that you are authorized to use the payment method submitted with the order. We may carry out reasonable payment verification and fraud-prevention checks before accepting or fulfilling an order.
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Shipping and Fulfillment
We ship to addresses in the United States.
Orders are normally processed within 1 business day. Transit time is approximately 5–10 business days after dispatch.
The estimated total delivery time, including order processing and transit, is therefore 6–11 business days from the date the order is placed and payment is approved.
Business days are Monday through Friday, excluding applicable public holidays.
Orders may be fulfilled from a warehouse in the United States or China, depending on product availability and fulfillment arrangements. North Duo Oy remains the seller and customer service contact regardless of the fulfillment location.
An order containing multiple products may be delivered in separate packages. Tracking information will be provided when available.
Delivery times are estimates rather than guarantees. Weather, carrier delays, customs procedures, address problems, high order volumes, and other circumstances outside our reasonable control may affect delivery.
If we cannot ship within the promised or subsequently agreed time, we will notify you and provide the choices required under applicable law, which may include consenting to a revised shipping date or canceling the affected order for a refund.
Complete shipping information is available in our Shipping Policy, which forms part of these Terms.
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Order Cancellations, Returns, and Refunds
You may request cancellation before an order has been shipped by contacting support@savellor.com or by using any cancellation option available through your customer account or order status page.
We will attempt to honor cancellation requests, but cancellation cannot be guaranteed once processing has begun. If the order has already shipped, it must be returned in accordance with our Returns and Refunds Policy.
Eligible unused products may be returned within 30 calendar days after delivery.
The Returns and Refunds Policy explains:
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return eligibility and product condition requirements;
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how to request return authorization;
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applicable return destinations;
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return shipping costs;
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non-returnable products;
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damaged, defective, or incorrect products; and
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refund processing times.
The Returns and Refunds Policy forms part of these Terms.
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Damaged, Defective, or Incorrect Products
North Duo Oy is responsible for addressing products that are defective, damaged in transit, incomplete, or different from what was ordered, subject to these Terms and applicable law.
Contact support@savellor.com as soon as possible and provide your order number and a description of the issue. Photographs or a short video may help us investigate and resolve the matter more quickly.
Depending on the circumstances and applicable law, an appropriate remedy may include repair, replacement, a partial refund, or a full refund.
Customers will not be charged reasonable return shipping costs for an approved claim involving a defective, damaged, or incorrect product.
Damage resulting from misuse, improper maintenance, accidental damage, unauthorized modification, normal wear and tear, or failure to follow the supplied instructions is not considered a product defect.
Nothing in this section limits any warranty or consumer rights that cannot legally be excluded.
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Safe Product Use
Products must be used only for their intended household purpose and in accordance with the product page, included instructions, warnings, and care guidance.
For aroma diffusers, use only the type and quantity of water and essential oil permitted by the product instructions.
For humidifiers, use only clean water unless the product page and included instructions expressly state that essential oils or other substances may be used. Do not add essential oils, fragrances, cleaning products, or other substances to a humidifier that is not designed for them.
Electrical products must be disconnected from their power source before cleaning, emptying, or maintenance unless the product instructions state otherwise.
Customers are responsible for damage caused by use that conflicts with the product instructions. This does not limit North Duo Oy’s responsibility for an existing product defect or safety issue.
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Privacy and Personal Information
Personal information is processed in accordance with Savellor’s Privacy Policy and applicable data protection laws.
Information may be shared with service providers where reasonably necessary to process payments, prevent fraud, fulfill and deliver orders, provide customer support, process returns, or operate the online store.
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Third-Party Services
Our store may use third-party services for website hosting, payment processing, fraud prevention, order fulfillment, shipping, analytics, and other operational purposes.
Third-party services may be governed by their own terms and privacy policies. North Duo Oy remains responsible for its own obligations to customers as the seller.
Links to third-party websites are provided for convenience. We do not control third-party websites and are not responsible for their independent content or practices.
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Intellectual Property
The Savellor name, website design, text, photographs, graphics, logos, product presentation, and other original content are owned by North Duo Oy or the applicable identified rights holders.
You may not reproduce, publish, distribute, modify, sell, commercially exploit, or otherwise use protected store content without prior authorization from the applicable rights holder, except where such use is permitted by law.
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Changes to These Terms
We may update these Terms in the future to reflect changes to our products, services, payment methods, shipping arrangements, business operations, or applicable law.
The Terms in effect when an order is placed will apply to that order. Material changes will not be applied retroactively to an existing order in a manner that unfairly reduces the customer’s rights.
The current version and its last-updated date will be published on this page.
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Governing Law and Dispute Resolution
These Terms and purchases made through Savellor are governed by the laws of Finland, without regard to conflict-of-law principles.
If you are a consumer residing in the United States, this choice of law does not deprive you of any mandatory protections available under applicable United States federal law or the laws of your state of residence.
If a concern arises regarding an order or product, please contact Savellor first so that we can attempt to resolve it:
Email: support@savellor.com
Phone: +358 45 131 3757
Any dispute that cannot be resolved directly will be handled by a court or other body having competent jurisdiction under applicable law.
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Contact Information
Savellor is operated by:
North Duo Oy
Business ID: 3568335-8
VAT ID: FI35683358
Rauvolantie 23
20760 Piispanristi
Finland
Email: support@savellor.com
Phone: +358 45 131 3757
International calling charges may apply according to your telephone service provider.
Rauvolantie 23 is North Duo Oy’s registered business address. It is not a retail store, customer service location, or product return facility. Contact customer service before returning any product to receive the correct return address and instructions.