Shipping policy
At Savellor, we believe receiving your order should feel as considered and effortless as the products you bring into your home. Every order is carefully prepared, fully tracked, and delivered with complimentary shipping throughout the United States.
Shipping Destinations
We currently ship to all 50 states within the United States, including Alaska and Hawaii.
At this time, we do not ship outside the United States or to U.S. territories, including Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, and the Northern Mariana Islands.
Delivery to P.O. boxes is available when supported by the shipping carrier assigned to your order.
We do not currently guarantee delivery to APO, FPO, or DPO military addresses. If you have questions about whether we can deliver to a particular address, please contact us at support@savellor.com before placing your order.
Free Shipping
We offer complimentary standard shipping on every order delivered to any of the 50 United States.
There is no minimum purchase requirement, and no standard shipping fees are added at checkout.
Order Processing
Orders are processed within 1–2 business days.
Our order cutoff time is 12:00 p.m. Eastern Time, Monday through Friday.
Orders placed before 12:00 p.m. Eastern Time on a business day enter processing that day. Orders placed after the cutoff time, on weekends, or on public holidays begin processing on the next business day.
Business days are Monday through Friday and do not include weekends or applicable public holidays.
Processing time refers to the time needed to prepare your order before it is handed to the shipping carrier.
Estimated Delivery Times
Estimated processing time: 1–2 business days.
Estimated shipping transit time: 4–10 business days.
Estimated total delivery time: 5–12 business days.
The estimated total delivery time includes both order processing and shipping transit. Delivery estimates begin once your order enters processing and may vary depending on the destination, carrier operations, weather conditions, public holidays, and other circumstances affecting transportation.
Orders shipping to Alaska, Hawaii, remote areas, or P.O. boxes may take longer than deliveries to major metropolitan areas.
All delivery timeframes are estimates rather than guaranteed delivery dates.
Fulfillment and Shipping Origin
To provide dependable availability and complimentary nationwide delivery, Savellor works with carefully selected fulfillment partners in the United States and internationally, including China.
Depending on product availability and your delivery location, your order may ship from a domestic or international fulfillment location.
Regardless of where an order is fulfilled, the shipping cost, estimated delivery timeframe, tracking availability, and applicable import charges remain subject to the terms described in this policy.
Order Confirmation and Tracking
After placing your order, you will receive an order confirmation by email.
Once your order has shipped, you will receive a separate shipping confirmation email containing your tracking number and instructions for following your delivery.
Tracking information may take some time to appear or update after your parcel is first handed to the carrier.
If you have not received your shipping confirmation or need help locating your tracking information, please contact us at support@savellor.com.
Customs Duties and Import Charges
For orders shipped internationally to customers in the United States, applicable customs duties and import charges are covered through our fulfillment arrangements.
You will not be required to pay additional customs duties or import fees upon delivery.
Any applicable sales taxes, if required, will be calculated and displayed at checkout before your order is completed.
Multiple-Item Orders
If your order contains more than one item, products may occasionally be shipped separately depending on inventory availability and fulfillment location.
If this happens, you will not be charged additional shipping fees. Separate tracking information will be provided when applicable.
Delivery Delays
Although we work closely with our fulfillment and shipping partners to meet the estimated delivery timeframes above, delays can occasionally occur due to weather, carrier disruptions, customs processing, public holidays, or other circumstances beyond our reasonable control.
If we become aware that your order cannot be shipped within the stated processing timeframe, we will contact you as soon as reasonably possible with an updated shipping estimate and, where applicable, the option to cancel your unshipped order for a full refund.
If your order has already shipped and appears delayed in transit, please contact us at support@savellor.com so we can investigate the shipment and assist you.
Incorrect or Incomplete Shipping Addresses
Please ensure that your shipping address is complete and accurate before placing your order.
If you notice an error after ordering, contact us immediately at support@savellor.com. We will do our best to update the address before the order is processed, but changes cannot be guaranteed once the shipment has been prepared or handed to the carrier.
If a package cannot be delivered because an incorrect or incomplete address was provided, we will contact you to discuss the available options. Any additional reshipping charges will be communicated before a replacement shipment is arranged.
Lost, Missing, or Damaged Shipments
If your order arrives damaged, appears to be lost, or is marked as delivered but has not been received, please contact us promptly at support@savellor.com.
Include your order number and any relevant photographs or delivery details so we can investigate with the shipping carrier and arrange an appropriate resolution.
Depending on the circumstances, the resolution may include a replacement, reshipment, or refund.
Returns and Refunds
For information about return eligibility, return shipping costs, exchanges, and refunds, please review our Return & Refund Policy.
If you have questions about a delivery or wish to report a problem with your order, contact us at support@savellor.com.
Contact Information
For shipping questions, delivery updates, or assistance with an existing order, please contact:
Savellor
Email: support@savellor.com
Phone: +358 451313757
Operated by North Duo Oy