Shipping policy

SHIPPING POLICY

Last updated: September 8, 2026

  1. Shipping Area

Savellor currently ships to eligible addresses in all 50 United States.

We accept residential addresses, business addresses, and P.O. box addresses. Customers are responsible for providing complete and accurate shipping information when placing an order.

Shipping availability is confirmed at checkout. We do not currently guarantee delivery to United States territories or APO, FPO, or DPO military addresses unless the address is accepted during checkout.

  1. Shipping Cost

Standard shipping within the United States is free for all orders.

If an optional expedited or upgraded shipping service is available, its price will be clearly displayed at checkout before the order is submitted.

Applicable sales taxes, where required, are calculated and displayed at checkout.

  1. Order Processing Time

Orders are normally processed within 1 business day after the order is placed and payment is approved.

Processing includes payment verification, order confirmation, product preparation, and transfer of the package to the shipping carrier.

Business days are Monday through Friday, excluding public holidays that affect our fulfillment partners or shipping carriers.

Orders placed on weekends or applicable public holidays will begin processing on the next business day.

  1. Transit and Total Delivery Time

Estimated transit time after dispatch is 5–10 business days.

The estimated total delivery time, including order processing and transit, is therefore 6–11 business days from the date the order is placed and payment is approved.

Delivery times are estimates and are not guaranteed delivery dates. Weather conditions, carrier delays, customs procedures, high order volumes, address problems, and other circumstances outside our reasonable control may affect delivery.

If we are unable to ship an order within the stated timeframe, we will contact the customer and provide the options required under applicable law. These options may include agreeing to a revised shipping date or canceling the affected order for a full refund.

  1. Fulfillment Locations

Orders may be fulfilled from a warehouse located in the United States or China, depending on the product, inventory availability, and fulfillment arrangements.

The fulfillment location does not change the identity of the seller. North Duo Oy remains responsible for the sale, customer service, returns, refunds, and applicable product obligations.

Orders containing multiple products may be fulfilled from different locations and delivered in separate packages. Customers will not be charged additional standard shipping fees when an order is divided into multiple shipments.

International fulfillment may involve customs processing, which can occasionally affect delivery time. If a shipping carrier requests an unexpected import payment from you, please contact us before making the payment.

  1. Shipping Carriers

The shipping carrier is selected based on the product, fulfillment location, destination, and available delivery services.

The final part of the delivery may be completed by a local United States carrier. Carrier information will be included in the tracking details when available.

We cannot guarantee that a particular carrier will be used for an order.

  1. Order Tracking

Once an order has been shipped, a shipping confirmation email containing the available tracking information will be sent to the email address provided at checkout.

Tracking information may take several business days to update after the shipping confirmation has been issued. A temporary delay in tracking updates does not necessarily mean that the package has stopped moving.

If an order is delivered in separate packages, each package may have its own tracking number and delivery date.

  1. Incorrect or Incomplete Shipping Information

Customers are responsible for ensuring that their name, shipping address, apartment or unit number, postal code, email address, and telephone number are accurate and complete.

If you notice an error in your shipping information, contact us as soon as possible at support@savellor.com.

We will make reasonable efforts to update the information before shipment, but changes cannot be guaranteed once an order has entered processing or has been transferred to the carrier.

If a package is returned or cannot be delivered because of an incorrect, incomplete, or undeliverable address provided by the customer, please contact customer service. Any reshipment options and applicable costs will be communicated before the package is sent again.

  1. Delayed or Missing Shipments

If your order has not arrived within the estimated total delivery time of 6–11 business days, first review the tracking information and confirm that the shipping address in your order confirmation is correct.

If the tracking information has not updated for an extended period or you believe the package may be lost, contact us at support@savellor.com and include your order number.

We will review the shipment with the applicable fulfillment partner and carrier and provide an appropriate resolution based on the circumstances and applicable law.

  1. Packages Marked as Delivered

If tracking shows that a package has been delivered but you cannot locate it, please:

  • check the delivery location and surrounding area;

  • ask other members of your household or building;

  • check with neighbors, a reception desk, or building management where applicable; and

  • verify that the shipping address in your order confirmation is correct.

If the package still cannot be located, contact us promptly at support@savellor.com with your order number so that we can investigate the delivery.

  1. Damaged, Incomplete, or Incorrect Shipments

If a package or product arrives damaged, an item is missing, or you receive a product different from what you ordered, contact us as soon as possible at support@savellor.com.

Please include:

  • your order number;

  • a description of the issue; and

  • clear photographs of the package, shipping label, product, and damage where applicable.

Please retain the product and its packaging while the issue is being reviewed.

Depending on the circumstances and applicable law, an appropriate solution may include replacement, reshipment, repair, a partial refund, or a full refund.

Customers will not be charged additional shipping costs for an approved claim involving a defective, damaged, incomplete, or incorrect shipment.

  1. Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@savellor.com. You may also use any cancellation option available through your customer account or order status page.

We will attempt to cancel the order before shipment, but cancellation cannot be guaranteed once processing has begun.

If an order has already shipped, it must be returned in accordance with our Returns and Refunds Policy after delivery.

  1. Returns

Do not send products to North Duo Oy’s registered business address.

Rauvolantie 23 is not a product return facility and cannot accept customer returns.

Before returning any product, contact support@savellor.com to request return authorization and receive the correct return address and instructions.

Return eligibility, return shipping costs, product condition requirements, and refund processing times are explained in our Returns and Refunds Policy.

  1. Contact Information

For questions concerning an order, shipment, tracking, delivery, or damaged package, contact:

Email: support@savellor.com
Phone: +358 45 131 3757

Please include your order number when contacting us about an existing order.

International calling charges may apply according to your telephone service provider.

Savellor is operated by:

North Duo Oy
Business ID: 3568335-8
VAT ID: FI35683358
Rauvolantie 23
20760 Piispanristi
Finland

Rauvolantie 23 is North Duo Oy’s registered business address. It is not a retail store, customer service location, or product return facility.