Refund policy

Last updated: September 8, 2026

This Returns and Refunds Policy applies to orders delivered to customers in the United States.

Savellor is operated by North Duo Oy, a company registered in Finland.

  1. 30-Day Return Policy

You may request a return within 30 calendar days after your order has been delivered.

To qualify for a return, the product must be:

  • unused and in its original condition;

  • returned with all accessories, cables, manuals, and other included components;

  • returned in its original packaging; and

  • accompanied by your order number or other proof of purchase.

You may open the packaging to inspect the product. However, the product must not have been used.

Diffusers and humidifiers are considered used once water, essential oils, fragrances, cleaning products, or other substances have been added to them. Used diffusers and humidifiers are not eligible for change-of-mind returns.

This restriction does not apply if the product was defective, damaged, or incorrect when delivered.

  1. Starting a Return

Before returning a product, contact us at support@savellor.com.

Please include:

  • your name;

  • your order number;

  • the product you wish to return; and

  • the reason for the return.

We will provide return authorization, the correct return address, and the applicable return instructions.

Returns sent without prior authorization or to an address not provided by our customer service team may not be accepted.

After receiving return authorization, the product must be shipped within 14 calendar days. We recommend using a trackable shipping service and keeping your receipt and tracking information until the return has been completed.

  1. Return Destination

Do not return products to the business address shown at the end of this policy.

Depending on the fulfillment location of your order, the designated return address may be located in the United States or China. We will provide the exact return country and address before you ship the product.

For change-of-mind returns, the customer is responsible for the direct cost of returning the product, including international return postage when the designated return address is outside the United States.

Please review the return destination and estimated shipping cost before sending the product.

Return packages must not be sent cash on delivery, postage due, or at the recipient’s expense.

  1. Return Shipping Costs

For returns caused by a change of mind, accidental purchase, or selection of the wrong product, the customer is responsible for all return shipping costs.

If a product is defective, damaged in transit, or different from the product ordered, Savellor will cover the reasonable return shipping costs. Depending on the circumstances, we may provide a prepaid return label or reimburse an approved return shipping expense.

No restocking fee is charged.

  1. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery. If the product is damaged, defective, incomplete, or incorrect, contact us as soon as possible at support@savellor.com.

Include your order number and a description of the issue. Photographs or a short video may help us resolve the matter more quickly.

After reviewing the issue, we will provide an appropriate solution. Depending on the circumstances and applicable law, this may include:

  • replacement of the product;

  • repair, where appropriate;

  • a partial refund; or

  • a full refund.

Customers will not be charged return shipping costs for an approved return involving a defective, damaged, or incorrect product.

Damage caused by misuse, accidental damage, normal wear and tear, improper cleaning, or failure to follow the product instructions is not considered a product defect.

  1. Non-Returnable Products

The following products are not eligible for change-of-mind returns:

  • products returned more than 30 calendar days after delivery;

  • products that have been used, altered, damaged, or modified after delivery;

  • diffusers or humidifiers into which water, essential oils, fragrances, cleaning products, or other substances have been added;

  • products missing accessories, components, or included materials;

  • gift cards; and

  • products marked as final sale before purchase.

These exclusions do not limit any rights you may have under applicable law regarding products that were defective, damaged, or incorrect when delivered.

  1. Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days after the returned product has been received and inspected.

After we issue the refund, your bank, credit card company, or payment provider may require additional time to post the funds to your account.

The refund will include the amount paid for the approved returned product and any applicable taxes.

Standard shipping to customers in the United States is free. If you purchased an optional expedited or upgraded shipping service, that additional shipping charge is non-refundable unless the return resulted from our error or the product was defective, damaged, or incorrect.

If more than 15 business days have passed since we approved your return and you have not received the refund, contact us at support@savellor.com.

  1. Exchanges

We do not offer direct product exchanges.

If you would like a different product, color, or variation, return the eligible original product in accordance with this policy and place a new order.

  1. Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@savellor.com. You may also use any cancellation option available through your customer account or order status page.

We will attempt to cancel the order before it is shipped, but cancellation cannot be guaranteed once processing has begun.

If the order has already been shipped, it must be returned under this policy after delivery. Approved cancellations completed before shipment will be refunded to the original payment method.

  1. Applicable Consumer Rights

This policy describes Savellor’s standard return and refund terms for customers in the United States.

Nothing in this policy excludes or limits any non-waivable rights or remedies available to a customer under applicable federal or state law.

  1. Contact Information

Savellor is operated by:

North Duo Oy
Business ID: 3568335-8
VAT ID: FI35683358
Rauvolantie 23
20760 Piispanristi
Finland

Email: support@savellor.com
Phone: +358 45 131 3757

Rauvolantie 23 is North Duo Oy’s registered business address. It is not a retail store, customer service location, or return facility. Contact customer service before returning any product to receive the correct return address and instructions.