Refund policy

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be unused, in the same condition in which you received it, and returned in its original packaging with all original accessories, components, and tags, where applicable. A receipt, order confirmation, or other proof of purchase is also required.

How to Start a Return

To request a return, please contact us at support@savellor.com and include your order number and the reason for your return.

If your return is accepted, we will provide instructions on how and where to send your package and, where applicable, a return shipping label.

Items sent back without first requesting and receiving authorization for a return will not be accepted.

Please return approved items within 14 days of receiving your return instructions.

You can contact us at support@savellor.com with any questions about your return.

Return Shipping Costs

For returns due to a change of mind, personal preference, or an incorrect item ordered by the customer, the customer is responsible for the return shipping costs.

If we provide a return shipping label for one of these returns, the applicable shipping cost will be communicated before the return is finalized and may be deducted from the refund.

If an item arrives damaged, defective, or different from what was ordered, Savellor will cover the return shipping costs or provide another appropriate resolution at no additional cost to the customer.

For customer-arranged returns, we recommend using a tracked shipping service, as we cannot issue a refund for items that do not reach the designated return address.

We do not charge a restocking fee.

Damages and Issues

Please inspect your order upon arrival and contact us promptly at support@savellor.com if your item is defective, damaged, or incorrect.

When contacting us, please include your order number, a description of the issue, and photographs of the item or packaging where available. This helps us assess the situation and arrange an appropriate solution, which may include a replacement, return, or refund.

Nothing in this policy limits any rights you may have regarding defective or incorrectly supplied products under applicable consumer protection laws.

Exceptions / Non-Returnable Items

For hygiene and safety reasons, humidifiers and diffusers that have been used, filled with water, or exposed to essential oils are generally not eligible for a change-of-mind return.

This restriction does not apply to items that are damaged, defective, incorrectly supplied, or otherwise eligible for a return under applicable law.

Items showing signs of misuse, alteration, or damage caused after delivery, or items missing their original accessories or components, may also be ineligible for a return or may be subject to a reduction in the refund amount where permitted by law.

Unfortunately, we cannot accept returns on sale items or gift cards, except where required by applicable law.

If you have questions about whether your item is eligible for return, please contact us at support@savellor.com.

Exchanges

We do not offer direct exchanges.

The fastest way to receive a different item is to request a return for your original purchase and, once the return has been accepted, place a separate order for the item you would like instead.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your purchase within 14 days of receiving it, for any reason and without providing a justification, subject to applicable legal exceptions.

To exercise this right, contact us at support@savellor.com before the 14-day period expires. You should provide your order number, receipt, or another reasonable form of proof of purchase.

Items should be returned with their original accessories, tags, and packaging where available. However, the absence of original packaging does not, by itself, remove any statutory right of withdrawal. You may inspect the product as reasonably necessary to establish its nature, characteristics, and functioning.

If a product has been handled beyond what is necessary for inspection, you may be responsible for any resulting reduction in its value, as permitted by applicable law.

Customers are responsible for the direct cost of returning an item unless the item is damaged, defective, or incorrect, or unless we have agreed otherwise.

Where the statutory right of withdrawal applies, we will refund the purchase price and any standard outbound delivery charges as required by law. Additional charges for an upgraded or express delivery method are not refundable.

Refunds will be issued within 14 days of receiving notice of withdrawal, although we may withhold the refund until the item has been returned or proof of return shipment has been provided, whichever occurs first.

Any restrictions relating to used items, hygiene, sale items, or gift cards apply only to the extent permitted by applicable European Union consumer protection laws.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Any applicable return shipping costs that were communicated to you in advance may be deducted from the refund.

Original shipping charges are non-refundable unless the item was damaged, defective, or incorrect, or a refund of those charges is required under applicable law.

Please note that your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@savellor.com.

Contact

For any questions about returns, exchanges, damaged items, or refunds, please contact us at support@savellor.com.

Savellor is operated by North Duo Oy.